Frequently Asked Questions

PAYMENTS:

How do I make my payment?

You have lots of options to make your order payment i.e. Net banking, Cash On Delivery and we accept all types of credit and debit cards. You can also pay through Paytm and other wallets.

Is there any hidden charge(any tax) when I make a payment?

No, there are no hidden charge. Once the payment is made it is full and final. Also there is free shipping on all orders. There is not any minimum purchase required.

What is Cash on Delivery?

If you are not comfortable making a prepaid order then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.

Which credit/debit cards are accepted?

We accept all kinds of credit/debit card. After entering your card details you will be redirected to your bank’s secure page for entering your secure password or OTP provided by your bank. We are not saving your card details so it is fully secured.

What is a Secure password?

The secure passwords are generated by you and it is known only to you. It has been done in order to ensure an additional security when you make an online payment.

Can I use internet banking method to make my payment?

Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.


RETURNS & REPLACEMENTS:

What should I do to return or replace an order?

If you want to return or replace an item then e-mail us at support (at) monkeycart.com or get in touch with us on this number 7874053318

If I want to return or replace an item, what should I check for?

1.Items can be returned or replaced, however if an item is damaged or different from the condition when delivered then there will be no replacement or refund.
2.In case of size fitting issue or wrong shipment delivered, customer care representative should be notified within 2 days of the purchase.

What should I do when I did not receive my order??

If the buyer doesn’t receive the order then he/she can either refund the order or speak to our Customer Support on 7874053318

What is the procedure after replacement has been placed?

If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details. It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you.

When are returns not acceptable?

1.It becomes difficult to initiate a return after a given timeline.
2.We do not accept when the item is damaged or broken. Items should not be installed or used.
3.All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

4.Return timeline is within 3 days after delivery. Package will not be accepted after that time period.


CANCELLATIONS:

How do I cancel my order?

You can cancel your order through an e-mail. before the item has been dispatched. Also if the item has not been delivered, you may cancel the order. Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the Cancellation Request?

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 10 working days for the cancellation and refund process to complete.


PRODUCT REVIEWS AND GUIDELINES:

  • You will receive timely e-mails from MonkeyCart.com where you can give reviews of a product.
What you can include in a product review?

You can share your personal experience of how you have used this product or how it is benefiting you. You can also mention what do like about the product-its color, quality, shape, design or any other feature. One can also mention what can be done to make any product better or what other things can be done for a better user experience.

What’s not allowed?

Irrelevant reviews- reviews consisting of random characters, random words, repeated words or review on a different product; service feedback, any type of payment related query; pricing related comments, personal information, promotional comments, Copyrighted comments, reviews by authors, artists, publishers, manufacturers without disclosure, unethical language, use of other language apart from English, asking for votes; pornography content.
Comments that would be inappropriate would be deleted without any prior notice.


SHIPPING:

What are the delivery charges?

The Shipping Charges for All Orders are free. There is not any minimum purchase required to get free delivery. You will get free delivery for any amount purchase.

Why does the delivery date does not match with the delivery timeline?

We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand. Also, order is processed on all weekdays including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

What is the estimated delivery time?

Orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped. PLEASE ALLOW 5 TO 7 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

Why does the estimated delivery time vary for different items?

Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner's time-to-deliver in your location.

What are you supposed to do if you haven’t received the invoice?

All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may log on to Submit Ticket, or write an e-mail to support (at) monkeycart.com mentioning your order reference number.

How to track your order?

A shipping confirmation with your tracking id will be sent to you after the product has been dispatched. You can use that tracking id to track your order by going on our website and clicking on “track your order’. This will tell you the approximate delivery time of your order that you have placed.

What if the item is damaged or you want a replacement?

If an item arrives visibly damaged please contact Monkey Cart Customer Service immediately-7874053318
You can also email to support (at) monkeycart.com with your order id and images of the product. Replacement will be done immediately.